With a 20 year history of designing and manufacturing premium outdoor light fittings, ARX is proud to offer industry-leading warranty terms that demonstrate our belief in the quality of our products.

If other manufacturers are offering the bare minimum statutory warranty period, you could ask yourself why and the answer should be obvious.

Below is general information relating to the ARX warranty offered on our products. For full details including the terms & conditions attached to the sale of ARX products, contact us. A full warranty document will be available for download on this website soon.

ARX sources, designs, and manufactures advanced landscape lighting of many different varieties. We utilise the highest-grade components manufactured in-house as well as sourced from around the globe and assembled in our quality-controlled facility in Frenchs Forest, Sydney.

From time to time, for a variety of possible reasons, our products may experience an issue after installation. This page details the various warranties our products carry, the causes of product failure that we have experienced over time, and the steps necessary to make a warranty claim should that be necessary.

All warranties offered in addition to the statutory requirement of 1 Year are done so on the condition that ARX Lighting products are fit-for-purpose and installed professionally by qualified persons and that all guidelines and requirements are followed.

Fit-for-purpose in this context refers to the intended application our products are designed for which is residential and commercial general-purpose lighting environments. Products not specifically designated IP68 are not fit for submersion, either intended or accidental.

Where ARX products are installed in unusual, remote, or difficult to access locations and environments, this is done so at the end user’s risk. Where warranty issues arise, ARX is limited in its liability to the cost of repairing or replacing the product only.

Examples of remote & unusual installations include (but are not limited to) jobs that require scissor lists, traffic management, significant labour, or the removal of panelling or other secondary installation materials.

To make a claim for service to repair or replace a product under the ARX warranty, contact the original reseller and/or installer of the product.

They will generally be able to process the claim on your behalf. If your original reseller is no longer in business or you are not sure who it may have been, please contact us directly with a photo of your product and a summary of the issue.

Cable terminations and joins must be IP-rated for this warranty to apply. Joins and connections that are not fit-for-purpose or that are manifestly unsuitable will not be serviced by ARX and any product failure arising from such terminations will not be claimable under this warranty.

Please refer to the cable join/termination guide available on our website for more information.

ARX Lighting is a brand wholly owned by Telectran International. Telectran International Pty. Ltd. (“Telectran”) warrants that products will be free from defects in material and workmanship for a period commencing at the date of purchase and expiring at the end of the period specified (the “warranty period”).

No other warranty, whether express or implied, including any warranty of merchantability or fitness for a particular purpose, shall exist in connection with the sale or use of such products.

Defects that are, in the sole judgement of Telectran, the result of an accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, unauthorised repair, modification, or acts of God will not be covered by this warranty.

Telectran shall not be liable for incidental or consequential damages, including but not limited to labour costs or lost profits resulting from the use of or inability to use the goods or from the goods being incorporated in or becoming a component of any other product. Without limiting the generality of the foregoing, Telectran will not be responsible for labour costs involved in the removal of goods or the installation of replacement goods.

If a problem develops with a product during the warranty period, call or email us. We may be able to help you identify specific problems and possibly solve them before the unit is returned to us for repair or replacement. In any case, DO NOT RETURN ANY GOODS WITHOUT OBTAINING A RETURN NUMBER and instructions from us. Telectran cannot be responsible for damage due to shipping or improper packaging when returning goods. Please see our returns policy for further information.

Upon receipt of a claim, Telectran shall inspect the part or parts claimed to be defective, and we shall repair, or at our discretion, replace, free of charge, any part or parts which we determine to have been defective.